:root {
  --support-admin-green: #08715a;
  --support-admin-red: #d83e59;
  --support-admin-amber: #b77900;
}

.support-admin-overview {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  margin-bottom: 14px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fff;
}

.support-admin-overview > div {
  display: grid;
  gap: 4px;
  padding: 14px 16px;
  border-right: 1px solid var(--line);
}

.support-admin-overview > div:last-child {
  border-right: 0;
}

.support-admin-overview span {
  color: var(--muted);
  font-size: 10px;
  font-weight: 900;
}

.support-admin-overview strong {
  font-size: 22px;
}

.support-admin-filters {
  display: grid;
  grid-template-columns: minmax(210px, 1.4fr) repeat(3, minmax(130px, 0.7fr));
  gap: 8px;
  margin-bottom: 12px;
}

.support-admin-filters input,
.support-admin-filters select,
.support-admin-control-grid select,
.support-admin-reply textarea {
  width: 100%;
  min-width: 0;
  border: 1px solid var(--line-strong);
  border-radius: 6px;
  background: #fff;
  color: var(--ink);
  font: inherit;
}

.support-admin-filters input,
.support-admin-filters select,
.support-admin-control-grid select {
  min-height: 42px;
  padding: 0 11px;
}

.support-admin-layout {
  display: grid;
  grid-template-columns: minmax(245px, 0.7fr) minmax(0, 1.6fr);
  min-height: 690px;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fff;
}

.support-admin-queue {
  min-width: 0;
  max-height: 820px;
  overflow: auto;
  border-right: 1px solid var(--line);
  background: #fbfcfd;
}

.support-admin-ticket {
  position: relative;
  display: grid;
  gap: 7px;
  width: 100%;
  min-height: 112px;
  padding: 14px;
  border: 0;
  border-bottom: 1px solid var(--line);
  background: #fff;
  color: var(--ink);
  text-align: left;
  cursor: pointer;
}

.support-admin-ticket:hover,
.support-admin-ticket.active {
  background: #f3f7f5;
}

.support-admin-ticket.active::before {
  content: "";
  position: absolute;
  inset: 0 auto 0 0;
  width: 4px;
  background: var(--gold);
}

.support-admin-ticket-top,
.support-admin-ticket-bottom,
.support-admin-message-head,
.support-admin-reply-actions,
.support-admin-detail-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.support-admin-ticket-top,
.support-admin-ticket-bottom {
  color: var(--muted);
  font-size: 10px;
  font-weight: 850;
}

.support-admin-ticket > strong {
  overflow: hidden;
  font-size: 13px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-admin-ticket-person {
  overflow: hidden;
  color: var(--muted);
  font-size: 10px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-admin-unread {
  display: grid;
  place-items: center;
  min-width: 22px;
  height: 22px;
  padding: 0 6px;
  border-radius: 11px;
  background: var(--support-admin-red);
  color: #fff;
  font-size: 9px;
}

.support-admin-status,
.support-admin-priority {
  display: inline-flex;
  align-items: center;
  width: fit-content;
  min-height: 24px;
  padding: 0 7px;
  border: 1px solid #c6d8d2;
  border-radius: 4px;
  background: #eef7f4;
  color: var(--support-admin-green);
  font-size: 9px;
  font-weight: 950;
}

.support-admin-status.waiting_user {
  border-color: #e3c75b;
  background: #fff8d8;
  color: #765900;
}

.support-admin-status.closed,
.support-admin-status.resolved {
  border-color: var(--line);
  background: #f1f3f5;
  color: var(--muted);
}

.support-admin-priority.urgent,
.support-admin-priority.high {
  border-color: #f1b8c3;
  background: #fff0f3;
  color: #b42340;
}

.support-admin-detail {
  min-width: 0;
  background: #fff;
}

.support-admin-empty {
  display: grid;
  place-items: center;
  align-content: center;
  gap: 5px;
  min-height: 240px;
  padding: 28px;
  color: var(--muted);
  font-size: 11px;
  text-align: center;
}

.support-admin-empty strong {
  color: var(--ink);
  font-size: 13px;
}

.support-admin-detail-head {
  align-items: flex-start;
  padding: 18px 20px;
  border-bottom: 1px solid var(--line);
}

.support-admin-detail-head small {
  color: var(--support-admin-green);
  font-size: 10px;
  font-weight: 950;
}

.support-admin-detail-head h3 {
  margin: 3px 0 5px;
  font-size: 22px;
}

.support-admin-detail-head p {
  margin: 0;
  color: var(--muted);
  font-size: 11px;
}

.support-admin-control-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr)) auto;
  gap: 8px;
  align-items: end;
  padding: 14px 20px;
  border-bottom: 1px solid var(--line);
  background: #f8fafb;
}

.support-admin-control-grid label,
.support-admin-reply label {
  display: grid;
  gap: 6px;
  color: var(--muted);
  font-size: 10px;
  font-weight: 900;
}

.support-admin-context {
  display: flex;
  flex-wrap: wrap;
  gap: 6px 12px;
  padding: 11px 20px;
  border-bottom: 1px solid var(--line);
  color: var(--muted);
  font-size: 10px;
}

.support-admin-thread {
  display: grid;
  gap: 12px;
  max-height: 560px;
  overflow: auto;
  padding: 18px 20px;
  background: #f5f7f8;
}

.support-admin-message {
  display: grid;
  gap: 8px;
  width: min(88%, 650px);
  padding: 13px 14px;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: #fff;
}

.support-admin-message.operator {
  justify-self: end;
  border-color: #b7d2c9;
  background: #eff8f5;
}

.support-admin-message.internal {
  justify-self: end;
  border-color: #dfc569;
  background: #fff9dc;
}

.support-admin-message-head {
  color: var(--muted);
  font-size: 9px;
  font-weight: 850;
}

.support-admin-message-head strong {
  color: var(--ink);
  font-size: 10px;
}

.support-admin-message p {
  margin: 0;
  color: var(--ink);
  font-size: 12px;
  line-height: 1.7;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.support-admin-attachments {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.support-admin-attachment,
.support-admin-file {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  min-width: 0;
  max-width: 100%;
  min-height: 30px;
  padding: 5px 8px;
  border: 1px solid var(--line);
  border-radius: 5px;
  background: #fff;
  color: var(--ink);
  font-size: 9px;
  font-weight: 850;
  text-decoration: none;
}

.support-admin-attachment span,
.support-admin-file span {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-admin-ledger {
  padding: 14px 20px;
  border-top: 1px solid var(--line);
  background: #fff;
}

.support-admin-ledger h4 {
  margin: 0 0 8px;
}

.support-admin-ledger-grid {
  display: grid;
  gap: 5px;
}

.support-admin-ledger-row {
  display: grid;
  grid-template-columns: 105px minmax(0, 1fr) 70px 90px;
  gap: 8px;
  align-items: center;
  padding: 7px 0;
  border-bottom: 1px solid #edf0f2;
  font-size: 10px;
}

.support-admin-ledger-row b {
  text-align: right;
}

.support-admin-ledger-row b.positive {
  color: #08715a;
}

.support-admin-ledger-row b.negative {
  color: #b42340;
}

.support-admin-reply {
  display: grid;
  gap: 10px;
  padding: 16px 20px 20px;
  border-top: 1px solid var(--line);
}

.support-admin-reply textarea {
  min-height: 104px;
  padding: 11px;
  resize: vertical;
  line-height: 1.6;
}

.support-admin-reply-mode {
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--muted);
  font-size: 10px;
  font-weight: 850;
}

.support-admin-reply-file {
  position: relative;
  overflow: hidden;
  cursor: pointer;
}

.support-admin-reply-file input {
  position: absolute;
  inset: 0;
  opacity: 0;
  cursor: pointer;
}

.support-admin-reply-status {
  min-height: 16px;
  margin: 0;
  color: var(--muted);
  font-size: 10px;
  font-weight: 800;
}

.support-admin-reply-status.error {
  color: var(--support-admin-red);
}

@media (max-width: 1050px) {
  .support-admin-overview {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .support-admin-overview > div:nth-child(2) {
    border-right: 0;
  }

  .support-admin-overview > div:nth-child(-n + 2) {
    border-bottom: 1px solid var(--line);
  }

  .support-admin-filters {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .support-admin-layout {
    grid-template-columns: minmax(205px, 0.65fr) minmax(0, 1.35fr);
  }

  .support-admin-control-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 760px) {
  .support-admin-layout {
    display: block;
  }

  .support-admin-queue {
    max-height: 360px;
    border-right: 0;
    border-bottom: 1px solid var(--line);
  }

  .support-admin-detail-head {
    display: grid;
  }

  .support-admin-message {
    width: 95%;
  }
}

@media (max-width: 520px) {
  .support-admin-filters,
  .support-admin-control-grid {
    grid-template-columns: minmax(0, 1fr);
  }

  .support-admin-ledger-row {
    grid-template-columns: 82px minmax(0, 1fr) 62px;
  }

  .support-admin-ledger-row time {
    display: none;
  }

  .support-admin-reply-actions {
    align-items: stretch;
    flex-direction: column;
  }
}